Support that goes Above and Beyond

Quite a few hosting companies write blog posts about support but this one is going to be a bit different than the norm. At the beginning of this year we made a resolution to provide EPIC Support to all of our customers and we have in many ways.

Startup Stock Photos

Recently the team here at NETdepot took the time to go above and beyond to reach out to our customers and get some feedback on ‘how we’re doing’ and ‘how we can better help our customers’! The responses we got were fantastic and we would like to share one of our favorites with you. 🙂

We reached out to Jeremy to get to know him as well as how we could serve his company better and this is what he had to say:

NETdepot has been amazing in all areas! Reliability, communication, support, value—everything is awesome.

My business has grown and shrank over time and I have never had to think about where to go for reliable and honest hosting since moving to NETdepot. I feel like I have a real personal partner with NETdepot and I’m not just some worthless line in the accounts receivable system or a support liability.

I like to have as much control as possible and fix technical issues myself but when I need them NETdepot has always been there to solve the problem with a personal and technical level of service that is hard to find anywhere.”

Then Jeremy went on to tell us more about his business and finished up what he had to say by making some suggestions about how we could improve:

“The only thing that I could recommend would be domain name registration and SSL ‘directly’ through NETdepot at wholesale prices just to keep it all under one provider. Dealing with other re-sellers of re-sellers of re-sellers with horrible support has not been fun. I know that is a different business but handling it all with NETdepot would be top notch.

At this time there is nothing I would like to discuss further so no need to schedule a call. Just a wast of our time. However, the offer to talk in person has reinforced how I feel about NETdepot being a professional partner with a personal touch.

Keep up the good work and I am a customer for life.

Sincerely, thank you for standing behind me and providing first class service at an honest price. 

Take Care,

Jeremy”

We value what each and every one of our customers has to say whether they have 100 dedicated servers with us or just 1 of our cloud servers—it doesn’t matter, a customer is a customer. That being said, a good hosting company is also adaptable. NETdepot doesn’t just stay inside a box! We like to go outside of it and thanks to Jeremy we’ve now implemented domain registration and SSL!

NetDepot’s Focus on Support

It’s 2016 and at NetDepot, we’re making a resolution to provide EPIC Support to all of our customers hosting with us. By implementing bullet-proof procedures, building new tools and hiring new faces, we’re making sure that our EPIC Support just gets more EPICer.

Bullet Proof Procedures

bullet-proof-small

We know one of the biggest hangups in getting anything done is making sure it runs smoothly. You can’t run and engine without oil and you can’t provide support without procedures. We’ve put plans in place to make sure you’re up and running as quickly as possible on:

If you have any questions along the way, we’re always a ticket away. With our entire staff getting notifications on new tickets and our “Ticket Escalator” in place, we receive, and respond to your ticket faster than ever.

 

Building New Tools

escalatorLets talk escalators.

While there is a right way and a wrong way to use an escalator, there’s one thing they all have in common. They escalate.

Our Ticket Escalator is one of the many tools we’ve built to ensure your support needs get the utmost attention. At the top of every support ticket is an “Escalate Ticket” button that will instantly send out a message to our entire staff, including the President of the company. We’re that dedicated to making sure you get the support you need.


Hiring New Faces

Net Depot Account Representative

The latest team member to join our company is Account Representative, Mitch McMullen. He is here to help with any account needs to make sure you have the best support possible and can be found answering tickets, taking calls and chatting on our website.

Cloud Hosting and Baseball

If you could bat with 10 bats at once, would you?

What if I were to tell you that hosting with NetDepot’s Cloud Servers is like stepping up to the plate with 10 bats? Imagine having multiple fail-safes to ensure you crack that ball into the stands. You would take that opportunity in a second.

multiple-bats

That’s exactly what hosting in the cloud is like. With multiple servers connected and your data spread across all of our cloud, if one fails for any reason your online presence doesn’t miss a beat. Get the best performance, relilability and epic support with NetDepot.

What are the benefits of cloud hosting?

  • Redundancy, redundancy, redundancy.
  • The fastest connection, guaranteed.
  • Data loss protection across multiple servers.
  • Ability to expand storage, RAM and bandwidth.
  • Priced hourly for quick deployment.
  • Did we mention redundancy?

Getting started with cloud hosting.

Setting up your cloud server is easier than ever with our NetDepot Portal. Simply login or create an account and click the “Add Servers” link on the menu. For detailed instructions on setting up a cloud server check out our how-to on Setting up a NetDepot Cloud Server.

If you have any questions about getting started never hesitate to contact one of our sales professionals for help, or start a chat below.

Bitcoin @ NetDepot.com

bitcoin at NetDepot
Bitcoin is Here

NetDepot.com is one of the only hosting providers that embrace bitcoin for all of its products and services. You can signup today for Dedicated Servers, Cloud Servers or any other service we provide and pay directly with BitCoin through BitPay.


FAQs

  • Can I remain anonymous while paying with Bitcoin?
    Absolutely.

Other Payment Methods

Credit Cards

NetDepot accepts all major credit cards as a payment option, including Visa, MasterCard, Discover and American Express.

The information we need to proccess a credit card is:

  • Name of the credit card holder as it appears on the card.
  • Full address of the card (street, city, state, zip).
  • CVV2 Code (3 or 4 digit number on the back of the card.)
  • Expiration date.

PayPal

The “smarter, faster, and safer way to pay”, PayPal is used worldwide as a form of secure online payments.

To use PayPal as a form of payment you will need:

  • The PayPal username/password for the account.
  • Funds in the PayPal account or…
  • A bank account connected to PayPal.

US Check or Money Order

Incoming checks or money orders must have sufficient funds in US Dollars with a check number, clear banking assignment and routing instructions.

Send incoming US Checks or Money Orders to:

NetDepot.com LLC
PO Box 131420
Spring, TX 77393

Wire Transfer (Domestic & International)

Funds may be transferred electronically via wire transfer.

Additional details are provided during the payment process.

New York City Dedicated Servers

Why New York City Dedicated Servers?

There’s no doubt about it, New York City is the hub of the world. With NetDepot’s Dedicated Servers right here in the center of it all your server speeds won’t miss a beat.

NetDepot’s New York City Dedicated Servers boast a less than 5ms latency, ensuring you the best online experience while hosting with us.

For more information contact our sales Team.

What does it mean to have a Low Latency New York City Server?

Latency is the delay between input into a system and the desired output. Most users wouldn’t notice a milisecond delay in a server, but our power users would. Using a NetDepot New York City Dedicated Server ensures low latency for faster speeds and processing.

Who Uses New York City Dedicated Servers?

When you choose New York City as your hub for NetDepot Dedicated Servers, it means you want speed and direct connectivitiy across the world.

One of our customer types, Forex Traders, understands that every milisecond counts and they come to NetDepot for the speed and less than 5ms latency we provide to local traders.

Gamers also hugely benefit from the speed and low latency, giving them the ultimate online experience so they don’t get pwned.

Need a Custom New York City Server?

Need something custom? You got it. Our sales engineers can develop a custom solution that scales above or below any of our predefined configurations.

For more information contact our sales team at 1-844-24-CLOUD, sales@NetDepot.com or live chat now.

Virtual Private Network

Free VPN Acces

All NetDepot customers have free VPN access to all of our private network services such as: IPMI, Server-to-Server Connectivity, Network Storage. All locations are interconnected by 10Gbit fiber in all locations.

CDN Map

  • If I have a server in Dallas, can I connect to another location’s VPN?
    Absolutely.
  • What does this service cost?
    Our VPN Service is FREE!
  • Why would I need VPN access?
    To access our IPMI features such as KVM. Also, many customers use this to lock down certain administrative ports such as SSH, Remote Desktop, etc cto only the Private Network Connection (10.x.x.x).

Installing the LAMP Stack (Linux, Apache, MySQL and PHP) on CentOS

What is LAMP?

Besides a wonderful device that produces light, LAMP stands for Linux, Apache, MySQL and PHP.

linux, apache, mysql, php installation

It’s a common combination of services that are needed in web development when setting up a server.

When you activate a cloud server with NetDepot you’ll more than likely want this combo installed to start development.
Continue reading “Installing the LAMP Stack (Linux, Apache, MySQL and PHP) on CentOS”

NetDepot.com refreshes its VPN Offering with Multi-Location Connectivity

NetDepot.com announces it has revamped its backend VPN connectivity for all clients in all locations.

Houston, TX (PRWEB) July 27, 2015

Today, NetDepot.com announces it has revamped its backend VPN connectivity for all clients in all locations. NetDepot.com provides all of its cloud servers & dedicated servers with a free private network connection, which interconnects to all of its facilities. Along with an end user VPN connection to, this allows increased security capabilities for all of its clients.

“Our backend network is just as vital as our frontend public network,” says Rodney D. Giles, President of NetDepot.com. Giles goes on to state, “As we continue our geographically expansion into Los Angeles and Chicago, we wanted to make sure our design in all facilities is consistent going forward with our growth.”

NetDepot.com has private fiber connections between its current facilities in Dallas, Atlanta and New York City area. NetDepot.com’s backend network is completely isolated from its public frontend network to add an additional layer of redundancy.

About NetDepot.com

NetDepot provides leading-edge dedicated servers and cloud servers to a wide variety of corporate and enterprise clients. NetDepot utilizes robust, redundant datacenters in New York, Atlanta and Dallas giving the best performance and redundancy to its valued clients. NetDepot is net income profitable and carries no debt and has a 20-year history. With this solid financial management and long history it is the stable place for your IT needs. For more information, please visit NetDepot.com.

NetDepot.com announces Bitcoin as a Payment Option for Cloud & Dedicated Servers

Today NetDepot.com, the fast growing Cloud & Dedicated Server provider with its headquarters in Houston, TX and datacenters located in Atlanta, Dallas & New York City area is now accepting Bitcoin payments for all of its services including Cloud & Dedicated Servers

Houston, TX (PRWEB) July 21, 2015

Today NetDepot.com, the fast growing Cloud & Dedicated Server provider with its headquarters in Houston, TX and datacenters located in Atlanta, Dallas & New York City area is now accepting Bitcoin payments for all of its services including Cloud & Dedicated Servers.

“Bitcoin is a revolutionarily, vibrant and growing virtual currency which we fully embrace here at NetDepot.com. Our customers asked for this option and we delivered,” says Rodney D. Giles, President of NetDepot.com.

NetDepot.com recently out of the gates with a massive US expansion into locations such as New York City, Chicago and Los Angeles, in addition to their existing Atlanta and Dallas facility has been moving full speed ahead this last year with its ambitious growth plan.

In June, NetDepot.com announced the release of its Free 100GB per month CDN platform along with the revamping of its existing Dedicated Server Reseller Program.

Giles goes on to state, “We have a full roadmap ahead of us this next 12 months and we look forward to delivering to our customers exactly what they want.”

NetDepot.com will still accept its traditional payment methods such as Visa, MasterCard, American Express, Discover and Paypal in additional to the announcement of Bitcoin.

About NetDepot.com

NetDepot provides leading-edge dedicated servers and cloud servers to a wide variety of corporate and enterprise clients. NetDepot utilizes robust, redundant datacenters in New York, Atlanta and Dallas giving the best performance and redundancy to its valued clients. NetDepot is net income profitable and carries no debt and has a 20-year history. With this solid financial management and long history it is the stable place for your IT needs. For more information, please visit NetDepot.com.

cPanel License Installation

Have a cPanel License? Installation on your NetDepot.com server couldn’t be easier. Here’s a simple how-to on adding a cPanel License with us:

Step 1: Get to the cPanel Page

We’re breaking these steps up really, really small here because it is just that simple to set up a cPanel License with NetDepot. So, the first step here really isn’t even a step. After you’ve logged in to your NetDepot Server Control Panel, click on “Software Licenses” > “cPanel License”.

Navigate to the cPanel License page

Step 2: Add Your cPanel IP

This gets a tad complicated. You have to decide whether you’re adding the cPanel Dedicated License or the cPanel VPS License. Either way, go ahead and plug your license’s IP address into the appropriate field and click the “add” button next to that field. Your page will reload and you should see the license displayed below the add license fields! Continue reading “cPanel License Installation”