It’s 2016 and at NETdepot, we’re making a resolution to provide EPIC Support to all of our customers hosting with us. By implementing bullet-proof procedures, building new tools and hiring new faces, we’re making sure that our EPIC Support just gets more EPICer.
Bullet Proof Procedures
We know one of the biggest hangups in getting anything done is making sure it runs smoothly. You can’t run and engine without oil and you can’t provide support without procedures. We’ve put plans in place to make sure you’re up and running as quickly as possible on:
If you have any questions along the way, we’re always a ticket away. With our entire staff getting notifications on new tickets and our “Ticket Escalator” in place, we receive, and respond to your ticket faster than ever.
Building New Tools
Lets talk escalators.
While there is a right way and a wrong way to use an escalator, there’s one thing they all have in common. They escalate.
Our Ticket Escalator is one of the many tools we’ve built to ensure your support needs get the utmost attention. At the top of every support ticket is an “Escalate Ticket” button that will instantly send out a message to our entire staff, including the President of the company. We’re that dedicated to making sure you get the support you need.
Hiring New Faces
The latest team member to join our company is Account Representative, Mitch McMullen. He is here to help with any account needs to make sure you have the best support possible and can be found answering tickets, taking calls and chatting on our website.