Support that goes Above and Beyond

Quite a few hosting companies write blog posts about support but this one is going to be a bit different than the norm. At the beginning of this year we made a resolution to provide EPIC Support to all of our customers and we have in many ways.

Startup Stock Photos

Recently the team here at NETdepot took the time to go above and beyond to reach out to our customers and get some feedback on ‘how we’re doing’ and ‘how we can better help our customers’! The responses we got were fantastic and we would like to share one of our favorites with you. 🙂

We reached out to Jeremy to get to know him as well as how we could serve his company better and this is what he had to say:

NETdepot has been amazing in all areas! Reliability, communication, support, value—everything is awesome.

My business has grown and shrank over time and I have never had to think about where to go for reliable and honest hosting since moving to NETdepot. I feel like I have a real personal partner with NETdepot and I’m not just some worthless line in the accounts receivable system or a support liability.

I like to have as much control as possible and fix technical issues myself but when I need them NETdepot has always been there to solve the problem with a personal and technical level of service that is hard to find anywhere.”

Then Jeremy went on to tell us more about his business and finished up what he had to say by making some suggestions about how we could improve:

“The only thing that I could recommend would be domain name registration and SSL ‘directly’ through NETdepot at wholesale prices just to keep it all under one provider. Dealing with other re-sellers of re-sellers of re-sellers with horrible support has not been fun. I know that is a different business but handling it all with NETdepot would be top notch.

At this time there is nothing I would like to discuss further so no need to schedule a call. Just a wast of our time. However, the offer to talk in person has reinforced how I feel about NETdepot being a professional partner with a personal touch.

Keep up the good work and I am a customer for life.

Sincerely, thank you for standing behind me and providing first class service at an honest price. 

Take Care,

Jeremy”

We value what each and every one of our customers has to say whether they have 100 dedicated servers with us or just 1 of our cloud servers—it doesn’t matter, a customer is a customer. That being said, a good hosting company is also adaptable. NETdepot doesn’t just stay inside a box! We like to go outside of it and thanks to Jeremy we’ve now implemented domain registration and SSL!

New York City Dedicated Servers

Why New York City Dedicated Servers?

There’s no doubt about it, New York City is the hub of the world. With NetDepot’s Dedicated Servers right here in the center of it all your server speeds won’t miss a beat.

NetDepot’s New York City Dedicated Servers boast a less than 5ms latency, ensuring you the best online experience while hosting with us.

For more information contact our sales Team.

What does it mean to have a Low Latency New York City Server?

Latency is the delay between input into a system and the desired output. Most users wouldn’t notice a milisecond delay in a server, but our power users would. Using a NetDepot New York City Dedicated Server ensures low latency for faster speeds and processing.

Who Uses New York City Dedicated Servers?

When you choose New York City as your hub for NetDepot Dedicated Servers, it means you want speed and direct connectivitiy across the world.

One of our customer types, Forex Traders, understands that every milisecond counts and they come to NetDepot for the speed and less than 5ms latency we provide to local traders.

Gamers also hugely benefit from the speed and low latency, giving them the ultimate online experience so they don’t get pwned.

Need a Custom New York City Server?

Need something custom? You got it. Our sales engineers can develop a custom solution that scales above or below any of our predefined configurations.

For more information contact our sales team at 1-844-24-CLOUD, sales@NetDepot.com or live chat now.